1. Find your product using the multiple search options.
2. Click the “Buy” button. The product will be saved in your shopping cart. You can continue with the process to finalize your purchase or, if you wish, you can continue browsing the page and add more products to your cart.
3. To complete the purchase, click on the “Order with payment obligation” button.
4. Choose the payment method you want: with your credit or debit card or transfer.
5. Check that all fields are complete with the correct information: delivery address, payment method. Finally, click on the “Buy Now” button.
6. Congratulations! You have successfully made your purchase. Your order has been registered in the system. Once your order is validated, you will receive an email with confirmation of your purchase.

In the search engine you can write the name of the product, the brand or the category; As you type, the search engine will give you some suggestions to help you find your product much faster. On the other hand, you can search for your product using the category tree.

When the "Buy" button is enabled to click, it means that there are still units and your product will be immediately added to your shopping cart.

If there are no units available, a notice will appear on the product image with the legend "Out of Stock".

You can contact our customer support team via email or live chat. Our contact details can be found on our website.

Shipping times may vary depending on location and shipping method chosen. For more specific information on shipping times, please contact our customer service team.

Yes, you can track your order. Once your order has been shipped, you will receive a tracking number and instructions on how to track your package.

We may offer expedited shipping options for select items. Availability and costs may vary. Please contact our customer support team for more information.

We may offer free shipping promotions from time to time. Subscribe to our newsletter or follow us on social media to stay updated on our latest offers.

Currently we do not offer shipments outside Chilean territory.

Yes, you can change or cancel your order as long as it has not yet been shipped. The costs associated with monetary transactions will be borne by the buyer. Please contact our customer service team as soon as possible to request changes or cancellations.

Customized or personalized items usually cannot be returned.

We accept various payment methods, including credit cards, debit cards and bank transfers. Available payment options will be displayed during checkout.

We occasionally offer discounts and promotions. To stay up to date on our latest offers, subscribe to our newsletter or follow us on social media.

During checkout, there will be an option to enter a discount code. Simply enter the code and click "Apply" to apply the discount to your order.

Once the payment has been processed, the payment method cannot be changed.

If your order has not yet been shipped, you may be able to change the shipping address. Please contact our customer service team as soon as possible to request the change.

The published prices are net and VAT will be added. The amounts will be shown when viewing your shopping cart.
Please see our website or contact our customer service team for more information.

To request a refund, please contact our customer service team with the details of your order. They will guide you through the refund process.

Refunds are usually processed within a set time period once the returned item is received. Exact processing time may vary. Please contact our customer support team for more information.

Our warranty policy may vary depending on the product. Please see the product description or contact our customer service team for specific warranty information.

The exchange or return of products is governed by the Terms and Conditions policy published on our website.
To request an exchange or return of a product, please contact our customer service team with the details of your order and the reason for the return. They will guide you through the return process.

If your product arrives damaged, please contact our customer service team immediately. They will help you solve the problem.